What we sign before you do.

The Charter governs everything Solomon X builds, sells and says. It is referenced word for word in every client agreement and every team agreement, and every feature is checked against it before it ships. Read it before you give us your name.

Nine principles

1. 01
   Truth made visibleEvery agent action logged and explainable. Every fee disclosed. Every outcome observable in your own numbers.
2. 02
   Honest scalesBoth sides held to the same standard. Prices published. Costs passed through at cost, shown as cost.
3. 03
   Earned trustTrust signals come from observed behaviour, never bought and never granted.
4. 04
   Plain speechNo dark patterns, no manufactured urgency, no confusing pricing, no hidden conditions.
5. 05
   Easy exitCancel as easily as you joined. Within 30 days of leaving, your data, configuration, Skills, prompts and documentation come back to you in a form you can use.
6. 06
   No facilitation of dishonestyWe do not build agents or tools that help a client deceive customers, staff or regulators.
7. 07
   Sabbath and sustainabilityA sustainable pace for our team and for your people. The system works nights and weekends so that people do not have to.
8. 08
   Public accountabilityThis Charter is published. Each year we review how we kept it and publish a summary.
9. 09
   Built for the long runDecisions are made for long-run value to clients, never to look attractive to a buyer of the company.

Ten things we will never do

• Sell promotion to a higher tier or a better position.
• Run hidden algorithms that affect you without an explanation you can read.
• Sell individual data without explicit consent.
• Use dark patterns of any kind.
• Suppress legitimate negative feedback.
• Facilitate off-platform deals that evade the trust system.
• Partner with embedded finance providers on exploitative terms.
• Make a marketing claim the data does not support.
• Shape a decision by how it looks to an acquirer rather than what it does for clients.
• Hold client data, configuration or Skills hostage to prevent or punish an exit.

How it is enforced

• Published on solomonx.ae and solomonx.co.za.
• Referenced word for word in every client agreement.
• Every feature reviewed against it before it ships.
• Every team agreement references it.
• An annual integrity review with a public summary.
• Character first, competence second, in everyone we bring in.

Charter v2, as written in the Solomon X Operating Document. Wording in client agreements is reviewed by registered practitioners in South Africa and the UAE before first use.